Information we collect
When you create an account, place an order, register for email verification, request support or visit a store, we may receive your name, username, email address, telephone number, billing and delivery addresses, order details, product interests and messages. The website may also record IP address, browser, device, cookie preferences and security events.
How we use information
We use information to create and protect customer accounts, process orders and payments, arrange delivery, provide warranty or support assistance, send service messages, prevent fraud, maintain records, improve the website and comply with applicable obligations. Promotional messages are sent only where permitted, and customers can unsubscribe from marketing email.
Payments and service providers
Payment information is handled by the payment option selected at checkout. GOLDPEAK does not need to store a customer’s complete card number to fulfil an order. We may share necessary information with payment, delivery, hosting, email, analytics, security and professional-service providers that help operate the store.
Cookies, analytics and Google services
Cookies and similar storage help keep carts and login sessions working, remember preferences, measure website performance and protect the store. Analytics and Google services may process device and usage information according to their own terms. Browser settings and any consent controls available on the website can be used to manage non-essential cookies.
Retention and security
Information is retained for as long as reasonably needed for orders, support, accounting, security, dispute handling and applicable requirements. GOLDPEAK uses administrative and technical safeguards, including account verification and access controls, but no internet service can guarantee absolute security.
Your choices and requests
Customers can update many account and address details through My Account. You may also ask GOLDPEAK to explain, correct or review personal information, subject to identity verification and any records that must be retained. You can opt out of promotional email without affecting essential order and account messages.
Children and policy changes
The online store is intended for customers able to enter a purchase transaction or acting with appropriate parental or guardian involvement. This policy may be updated when services or requirements change. The latest version will remain available on this page.